Contact Us

Corporate

148/152 route de la Reine
92100 Boulogne-Billancourt
France
+33 (0) 1 55 14 10 10
execoffice@alcatel-lucent.com
View Map


Worldwide Office Contacts

How to Buy

For purchasing products, solutions and services, contact an Alcatel-Lucent sales representative.

Find a Partner

Become or buy from an Alcatel-Lucent business partner:

Technical Support

For emergency outage situations or technical support in the United States or Canada please dial 1-866-582-3688. For all other countries, please visit our Online Customer Support (OLCS).

Customer Support

You will find literature and other related assets for products and solutions in the Related Materials lists on specific pages in our Products and Solutions catalogs.

Technical support, documentation and training for Alcatel-Lucent’s portfolio of products and solutions may be found on OLCS.

For assistance with OLCS, including inability to access:

For assistance with Alcatel-Lucent product training login IDs/classes, or other questions regarding Alcatel-Lucent University:

  • Americas: 1-888-582-3688 or 1-770-750-5924
  • EMEA: 33 2 9604 8888 or 49 711821 37563
  • APAC: 612 8306 6661
  • Via e-mail: alu.univ@alcatel-lucent.com

For assistance with registration, collaboration workspace and web access for these areas:

For assistance with Order Management web navigation, entitlements (order status, pricing, etc.) and web site troubleshooting:

  • Inside the U.S.: 1-877-894-4647
  • Outside the U.S.: 1-630-224-9114

Phones and Modems Support

Are you looking for Alcatel Mobile phones, residential telephones or Alcatel DSL Modems (pre-2001)?

Some telephones and modems still carry the legacy brand names "Alcatel" or "Lucent," but are no longer part of our portfolio offering. Alcatel-Lucent is now mainly focused on products, solutions and services for operators, telecom service providers and enterprises.

Please use the below links to connect with companies who can help you with ongoing support or service. The products below are no longer sold or supported by Alcatel-Lucent.

Alcatel mobile phones (ALCATEL ONETOUCH) Service and support

Alcatel brand residential telephones Service and support

Lucent and AT&T brand residential telephones
Online service and support or call 1-800-222-3111.

Alcatel DSL modems (before 2001)
Service and support


Compliance Hotline

For suspected violations of company policy or the law, Alcatel-Lucent employees, customers, contractors and members of the public have several options for reporting:

Contact the Compliance Hotline via telephone at:

  • +1-908-582-0183
  • U.S. and Canada only: +1-888-267-7732
  • Text telephone for the hearing impaired: +1-972-249-0343
  • Report incidents online through a secure, third-party web site.

Local laws may limit the types of matters for which the Hotline and web site may be used in certain countries. Regardless of location, persons wishing to report a suspected violation of law or policy may do so by e-mail to compliancehotline@alcatel-lucent.com.

All information provided is kept confidential consistent with laws and company policies. Alcatel-Lucent has a strict non-retaliation policy. There will be no reprisal against any person who reports, in good faith, a suspected violation of company policy or law.