Paris, September 13, 2012
Alcatel-Lucent (Euronext Paris and NYSE:
ALU) has signed a landmark agreement with Telefónica, one of the world’s
leading communications service providers, to overhaul the operator’s network
management systems – enabling it to streamline its operations, improve the
quality of services for its customers and optimize costs, while leveraging the
capacities developed by Telefonica.
Under the agreement, Alcatel-Lucent will combine the network management
systems at the core of Telefonica’s operational support systems into a single,
global software platform. This platform will play an essential role in
operations monitoring and management as well as in the resolution of network
Enrique Blanco, Telefónica’s Global Chief Technology Officer said: “We have
great confidence in Alcatel-Lucent to integrate our best practices into a new,
common service assurance platform that will help with streamlining our
operations and ensuring service performance. Together, over the course of the
next few years, we will achieve a new level of harmony and consistency that
will make us more agile and efficient in managing our networks to respond to
our customers’ needs, to improve service quality and offer the highest
availability with customer-focused, intregrated processes..”
Federico Guillén, ´President Alcatel-Lucent Spain and Global Account Manager
for Telefónica said: “We are proud of the trust that Telefónica has placed in
us to help transform their operations and improve their services to customers.
We bring a great deal of experience to this challenge and are excited to have
the opportunity to work with Telefónica to identify and implement the best
possible processes and to industrialize this know-how across the
Today, Telefónica’s operational processes differ from country to country and
use a number of software platforms: Alcatel-Lucent will provide its
Professional Services expertise to design, build and deploy a single
service-assurance platform. In addition, Alcatel-Lucent will help
Telefónica combine the best practices and operating procedures developed
in the different operations of Telefónica Group with Alcatel-Lucent’s extensive
experience in operational support system deployments.
Alcatel-Lucent will help standardize both software and procedures for
network management across Telefonica’s fixed and mobile networks. The
single global software platform will improve response times for the resolution
of network issues. The platform will also help Telefonica streamline its
operations, to enable more agile service delivery to its customers.
Under the agreement, Alcatel-Lucent will integrate the new network
management software platform with the rest of Telefónica’s network operations
without disrupting existing services or impairing quality. Alcatel-Lucent will
also maintain the platform for the coming years.
Please visit our website to learn more about Alcatel-Lucent’s Professional Services business.