Motive Home Device Manager

The Motive Home Device Manager (HDM) remotely handles every CPE management task. These include:

  • Zero-touch provisioning
  • Configuration updates
  • Software upgrades
  • Monitoring
  • Troubleshooting

With the Motive HDM, broadband service providers can reduce OPEX and churn and simplify customer interactions for increased profitability and customer QoE.

With Motive HDM, the help desk can remotely control and manage multivendor TR-069 and non- TR-069 CPE. These include residential gateways, IP set-top boxes, VoIP adapters, femto cell access points and cable modems. The Motive HDM provides full support for IPv6 devices, including TR-181, and enables profitable triple play service deployment by reducing customer care and field repair OPEX.

Motive HDM is also offered as Software as a Service (SaaS). This is delivered over the Internet in a pay-as-you-go model for operators that require basic device management capabilities. Motive HDM SaaS enables simple, cost-effective home device management for smaller service providers.

Benefits & Features

Accelerates time to market and automates mass management of home devices with real-time troubleshooting

  • Zero-touch device activation and walled garden, web-driven activation for retail scenarios
  • Remote management of non-TR-069 devices connected to the TR-069 residential gateway in the home network
  • Built-in firmware repository, policy-based management operations and customizable reports
  • Proven architecture, scalable from one-to-one to bulk device management

Enables true multivendor CPE management based on current and evolving industry standards

  • TR-069 and legacy SNMP-based device management
  • Seamlessly troubleshoots non-TR-069 connected home devices
  • Fully secure interface for devices and OSS
  • Support for IPv6 compliant devices and femto cells

Supports cloud-based implementations with no CAPEX and greatly reduced IT/data center costs

  • Motive HDM Software as a Service (SaaS) with basic device management use cases
  • Pay-as-you-go business model
  • Expert hosting environment and help desk CSR Console for CPE troubleshooting