Motive Service Management Platform (SMP) offers service providers a foundation for deploying service management as part of an Agile Customer Experience (CX) business strategy. SMP enables fixed and mobile service providers to increase customer satisfaction, reduce churn, and increase Net Promoter Score (NPS) by providing a next-generation CX management platform and tool set. SMP simplifies the definition, publication and execution of advanced service troubleshooting and management logic across key elements of an operator's existing service delivery ecosystem.
Motive SMP offers the ability to comprehensively define and normalize key service and device configuration settings and management actions. With Motive SMP service providers have the ability to maximize existing investments in device management, OSS/BSS and NMS/EMS systems and extend service management visibility and control across the entire service delivery ecosystem. In addition call center, self care and 3rd party applications can utilize normalized API’s without the need to have knowledge about underlying systems or devices.