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Managed Communications Services

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Transform the relationship with enterprise customers from one of connectivity provider to a true business partner with Alcatel-Lucent's Managed Communications Services. Service providers can capture more of the enterprise wallet by delivering unprecedented flexibility to add/delete services and balance costs between capital and operating expenses.


Business Communication Services
Alcatel-Lucent enables service providers to offer their enterprise customers a full suite of managed enterprise services, such as enterprise communication, collaboration, conferencing and messaging. With these managed services, service providers can address all types of enterprise users (fixed, mobile and IP), while delivering a consistent user experience across locations, sites, networks and devices.
Contains: Managed Business Communications

Customer Interaction Services
Alcatel-Lucent provides solutions that permit service providers to deliver customer interaction services on behalf of enterprises that flexibly combine premises-based and network-based solutions to meet their own internal needs (voice portal, contact center), and/or provide a tailor-made customer contact solution to their enterprise customers (including the small enterprises).
Contains: Managed Customer Interaction Solution

Managed Networking Services
Alcatel-Lucent managed networking services provide enhanced networking solutions to meet the specific requirements for the new wave of on-demand applications used by enterprises, now and in the future.
Contains: Business VPN ServicesManaged Business NetworkingSecurity

 
Spotlights

Communications-as-a-Service: Understanding the Value of Managed Communications Services
This animation explains how the Communications-as-a-Service outsourcing model creates opportunities for service providers and enterprises to build strategic relationships around networking services, business communication and customer interaction services. More detail is provided in separate animation modules on each of these service areas.
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