The New Conversation Experience puts your brand at the heart of your customer’s connected experience.  With it you can:

• Captivate your customers by helping them connect, share and organize their communications in an easy and compelling way.
• Fast-track innovation with APIs and Web Real-Time Communication (WebRTC) by partnering with developers who need New Conversation services embedded in their applications.
• Use one platform for multiple businesses so that all your applications offer the same great characteristics of reliability, scalability, security – residential or enterprise, fixed or wireless.

With the New Conversation Experience, online and real-world lives are brought together. People can easily share content and better organize their social and professional lives. Messaging and social feeds are seamlessly integrated and, with just the tap of a finger, voice, video and group calling can be activated intuitively, anywhere and on any device or any web page, web app or web connected object! Whether it’s a smartphone, TV, tablet, laptop, game console or even a car, conversations can move seamlessly between them.

Our IMS solutions provide the foundation for the New Conversation Experience. Open, scalable, innovative and programmable combining WebRTC and network APIs, they will help you achieve your business goals while our professional services de-risk your network transformation projects.

Today’s communications are fragmented across services, devices and networks. That’s why people need a New Conversation Experience — one that connects all their contacts and communications in the online and real worlds. One that shares more meaningful conversations within social and professional groups. And one that organizes the entire conversation experience in a single, intuitive service — available on any screen, regardless of the network.

The New Conversation Experience helps captivate customers, increasing the time they spend with your brand and raising their lifetime value for your business.

What is a Conversation?

Connect more easily

Harmonize people’s community of contacts from across their connected lives. Use one integrated service that works with all their conversational needs and makes it easy to move live conversations between video, voice and messaging.

Share more meaningful conversations

Make conversations more meaningful and engaging for individuals or groups. With high-definition video and audio, people won’t miss a word, an expression or a nuance. And they can share any type of content in real-time, simply and easily.

Organize the conversation experience

Ensure no contacts or conversations are lost. All messaging, voice, video calls and social media are delivered in one simple interface. Subscribers gain an interface that becomes a unified inbox for all messages and conversations regardless of what services their friends, family and business contacts use.

Any screen, any service, any web

Deliver the New Conversation Experience across any device, whether the tablet on the coffee table, the laptop in the bedroom or the phone in a pocket. During conversations, let people switch among these devices — seamlessly across any network.

And with web-based real time communications, bring the New Conversation Experience into web-browsers and give a voice to web sites, web applications, or ultimately into any new type of internet-connected objects.

Continuous innovation by application and content providers is constantly changing the way we use the web. It is now time to bring carrier-grade communications to the web and to these innovations. To do that, you need a platform that enables web real time communications and exposes your network assets with easy-to-use APIs, partners for fostering more innovation and an innovation environment to start building your application now.

A platform - IMS as a real engine for rapid innovation with WebRTC Gateway and easy-to-use Network APIs

Our New Conversation APIs enable your IMS to become a cloud-based platform for rapid web innovation. You can speed up delivery of new innovative services from years to weeks. What’s more, you can foster innovation as both in-house and outside web developers get easy access to key network assets such as voice, video, messaging and presence.

Our WebRTC Gateway (co-resident with both configurations of our IP Border Controller) enables communication as a web service. With it you can extend IMS to web-connected devices and deliver your own branded WebRTC services to the market while ensuring interoperability with your existing communication platforms (IMS/PSTN/PLMN).

Combining New Conversation APIs with the WebRTC Gateway bridges IMS and Web. Just cross it to create a uniquely differentiated conversation experience and expand into new markets by presenting innovation opportunities to third parties who need managed, carrier-grade communication services.

A partnership - a dynamic ecosystem of application partners leveraging ngConnect program

Our developer ecosystem helps you partner with third-party application developers and access compelling new service concepts. We have a large community of developer partners leveraging our ngConnect program who specialize in a variety of industry markets.

A portal - A fast prototyping environment, to develop and pre-validate WebRTC services and communication apps on our IMS testing platform

Customers and partners can access the New Conversation APIs through our New Conversation APIs Developer Portal.

From here they can develop, test and validate their applications, WebRTC services or clients with our tools and sandbox, in weeks or even days.

Learn more about APIs and
WebRTC and access the
New Conversation APIs
Developer Portal >

The New Conversation Experience brings online and real-world communications together. To join the conversation, consumers and enterprises need reliable performance on every device and connection. Carriers can address this need by applying the quality, availability and ubiquitous reach of their IMS networks.

But an IMS network can be more than an application platform. It offers a common session control layer that can bring all applications — residential, business, fixed, wireless —the same superior reliability, scalability and security. It also offers cost savings: Managing a single network can mean much lower operational expenses.

Deliver carrier-grade everything

Using our New Conversation Experience solutions, you can offer a carrier-grade quality of experience with every service. You can deliver services that are always on and available, and that provide the solid, clear connections customers expect. And you can enable customers to extend conversations across voice, video and data services on fixed and wireless networks.

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Scale effortlessly

Our New Conversation Experience solutions can fit any network size, from new or small deployments to distributed networks that support hundreds of millions of subscribers.

We complement these solutions with our CloudBand™ portfolio, the foundation for a new class of ‘carrier cloud’ services. CloudBand combines the computing power and flexibility of the cloud with the high performance, reliability and security of communications networks.

Secure assets and customers

IP service use and traffic continue to grow. Your reputation and revenue depend on your ability to control costs and risks while maintaining availability, security and quality for your assets and customers.

Our New Conversation Experience solutions address security at the product, solution and service levels. We use a security lifecycle that hardens these solutions at all stages of design, development, deployment and maintenance. With our solutions, you can offer unparalleled security to consumer and enterprise customers.