Kindsight™ Security Solutions

Increase revenue and build brand loyalty through value-added security services

Alcatel-Lucent’s Kindsight™ Security Solutions help service providers deliver a better and safer experience to fixed and mobile subscribers.

Backed by the expertise of Kindsight Security Labs, our network-based solutions continuously analyze Internet traffic and pinpoint infected devices so that you can identify risks and take action.

And with our Kindsight Security services, you can protect your subscribers from the growing dangers of identity theft, spyware, cybercrime and computer viruses. In offering these value-added services, you’ll increase brand loyalty and generate new revenue.

Malware poses a fast-rising threat to fixed and mobile network users. In Q3 2013, 11% of home networks were infected with malware. And so far in 2013 there is a 20% increase in mobile infections.


Kindsight Security Analytics helps you stem the threat of malware.

It analyzes traffic patterns so it can detect malware and pinpoint infections in subscribers’ home networks and mobile devices.

When it finds an infection, the Security Analytics solution helps the service provider take action to improve security policies and network operations. These improvements create a safer and better subscriber experience.


The Kindsight Broadband Security solution lets you alert broadband subscribers about malware that has evaded their anti-virus software and provide step-by-step instructions for removing infections.

Deployed in your network, the Kindsight Broadband Security service is always on and always up to date. It cannot be disabled by criminals.

You can embed its capabilities into your broadband offers or use it as the basis for creating your own value-added security services.


The Kindsight Mobile Security solution helps you keep your subscribers safe with a unique combination of client- and network-based security that analyzes mobile Internet traffic, alerts subscribers when malware is detected, and blocks malicious applications.

The Mobile Security service also supports anti-theft features that allow subscribers to remotely locate, lock and remove data from lost or stolen mobile devices.

You can use these features to differentiate your mobile offers or to create value-added services that generate new revenue.

Why choose Kindsight Security Solutions?

Protect subscribers

By analyzing network traffic for malware, you can pinpoint infections in subscribers’ home networks and mobile devices and then take action to protect the network and yoursubscribers.

Increase revenues

By offering network-based security services to your subscribers, you can generate new and recurring revenues through monthly fees or by bundling security to up-sell other services.

Reduce churn

Infected devices can cause sub-par performance or unexpected data charges that result in unhappy subscribers. By detecting malware, you can reduce churn with an improved service experience.

Home Network Infections


  1. Coogos.A!tr
  2. Carberp
  3. Karagany.H
  4. ZeroAccess2
  5. Clicker

See full list >



  • Bot
  • BankingTrojan
  • Downloader
  • Bot
  • Bot


Home networks with malware detected
in the past 30 days

Internet Threats


  1. Ramnit.I
  2. OnLineGames.AH
  3. Tugspay.A
  4. Ramnit.J
  5. Soltern.L

See full list >



  • Virus
  • PasswordStealer
  • Downloader
  • Virus
  • Worm

Kindsight Security Labs

Dedicated security lab with expertise in network-based malware and signatures

Cybercriminals create thousands of mutations of their malware, but they rarely modify the underlying command and control protocols.

Kindsight Security Labs researches the behavior of malware communications and develops network signatures that detect infections with a low rate of false positives. This research and expertise form the basis for the Kindsight Security Solutions.

Kindsight Security Labs brings together a team of security experts with strong backgrounds in malware analysis and network-based intrusion detection. An active member of the security community, the Security Labs team shares its research by publishing top-20 lists of home network infections and emerging Internet threats. The team also publishes quarterly Malware Analysis reports, and contributes to the Analytics Beat blog.

Subscribe to the Analytics Beat blog for analysis of the latest trends and developments in network analytics.

Analytics Beat

TDS® uses Kindsight Broadband Security to power Hacker Alert service

TDS Telecommunications Group is using Kindsight Broadband Security to power a security service that helps protect customers from hacker attacks on their home networks. Available to TDS broadband Internet customers in 32 states, TDS Hacker Alert is the fastest-selling value-added service in the company’s history. Launched in September 2012, it’s also the 2nd most popular premium service that TDS offers.

The Hacker Alert service brings several key benefits to TDS:

  • New revenue: TDS can sell Hacker Alert as a value-added or bundled service
  • Increased retention: More than 96% of customers retain their security service
  • Lower customer care costs: 40X fewer tickets with Hacker Alert compared to client-based anti-virus product

Kindsight Broadband Security enables TDS to continuously analyze Internet traffic for threats, alert customers about malware infections, and provide directions on how to remove these infections from their devices.

The Hacker Alert service has allowed TDS to provide a safer broadband experience to customers who lack security protection from malware that has evaded anti-virus software.

Industry recognition

TDS Telecom and Kindsight won a 2013 BMMA Best in Class award for innovation in broadband product marketing for the ‘TDS Hacker Alert’ Sales Program. The program is a comprehensive joint initiative between TDS Telecom and Kindsight to launch the new TDS Hacker Alert product, which is based on the Kindsight Security Services platform.



Technologies from these partners help us deliver more comprehensive solutions.

AVG is one of the most recognizable names in online threat protection. Millions of people around the world rely on AVG to keep them safe.

McAfee is the world’s largest dedicated security technology company. It delivers solutions that enable consumers and businesses to combat known and emerging threats.

PlumChoice is the leading provider of white label technology care solutions for consumer and small business markets. Its programs enable partners to offer technical support solutions for any device or service.

Radialpoint expands the revenue potential of Internet service providers (ISPs) worldwide through its managed service and support solutions for the digital home.

Secunia is the leading provider of IT security solutions that help businesses and individuals globally manage and control vulnerability threats and risks across their networks and endpoints.

SUPERAntiSpyware specializes in anti-spyware technology. Its focus is to provide the most up-to-date technology to detect, remove and protect against harmful software.

Industry alliances

We work with these industry groups to bring you better protection from online threats.

The Broadband Multimedia Marketing Association (BMMA) is a non-profit organization formed to enhance the business prospects of vendors and service providers in the telco broadband services industry.

The Messaging Anti-Abuse Working Group (MAAWG) is a global organization focused on bringing the messaging industry together to address the various forms of messaging abuse.

The Online Trust Alliance (OTA) is a non-profit organization that seeks to enhance online trust while promoting innovation and the vitality of the internet.