Improve business performance
Communications Service Providers (CSPs) operate in a highly competitive environment where optimized customer satisfaction, revenue generation and operational efficiency are keys to their success. That’s why Motive Analytics solutions can transform your business.
Turn data into happy customers and high ROI
To achieve success — which is measured by increased customer loyalty and improved top (and bottom) line revenue, you need to gain an in-depth understanding of the customer experience. The more you know about customers, the better you can react to their needs.
To hone in on what really matters to your customers, you need to harness network and customer data, and transform it into relevant business intelligence. Next, deliver actionable intelligence to the various stakeholders (for example, operations, engineering, marketing and customer care) in the form of reports and dashboards.
The real-time actionable insights that you deliver can result in improvements that have a significant effect on customer loyalty, costs and revenue.
Unlock the power of analytics
Motive Analytics solutions get you more value from customer and network data. Insights gathered improve performance and ensure that the company operates dynamically with living data. Real-time capabilities can harness predictive models, optimizing business decisions quickly and effectively.
The net result: a competitive edge.
With Motive Analytics, you can better understand QoE with solutions that deliver customer-focused, data-driven insights. This results in improved delivery of services, providing significant differentiation, decreased churn and increased customer lifetime value (CLV).
Motive Analytics solutions help strengthen customer relationships by enabling you to:
- Collect useful and relevant customer experience data Extract real-time QoE data from many different sources, including network elements, customer relationship management tools and operations support systems
- Turn data into intelligence Correlate, analyze and transform customer experience data into relevant business intelligence
- Distribute actionable insights Give each organization insightful reports and dashboards that let it see and act on its own unique facets of the customer experience
Succeed with field-proven solutions
Motive Analytics offers field-tested solutions for a broad range of services and technologies, including:
- Mobile: 2G, 3G and LTE
- Fixed: IMS, IP-VPN, xDSL/GPON and cable
- Video: IPTV and online video
You can manage, measure and take action on key performance indicators, discovering new and better ways to win customers and keep them on board. Superior business performance is the end result.