Demand for broadband services is exploding as consumers seek a richer and more personalized connected experience. But service providers’ ultra-broadband networks can’t win over every customer. And competition from new brands is making it tougher to differentiate with devices, services and pricing.
Service providers need new differentiators to remain competitive. They can stand out and succeed with customer experience solutions that make their offers simpler to buy, own and use.
The machine-to-machine (M2M) industry is focused on extending its reach beyond niche verticals.
To profitably grow their carrier Wi-Fi business, operators need to look beyond the network and address the challenges of customer activation, management and care.See how you can manage carrier Wi-Fi
Alcatel-Lucent's newly released Mobile Application Rankings Report looks at the impact of leading mobile apps on the network, on consumer data plans and cost, and on battery life.Download the Mobile Application Rankings Report
Using the Motive platform, TTNET’s operation and customer service teams will be able to proactively manage how their network and devices using the network perform, ensuring a better experience.
Motive ServiceView for Mobile Reduce support costs while delivering a mobile experience that inspires customers to stay loyal and spend more.
Mobile operators have a distinct advantage in optimizing customer experience. Their network contains a treasure trove of intelligence for those who know how to mine it.
Motive ServiceView for Home provides comprehensive visibility and control of home networks and connected devices to increase customer satisfaction and decrease support costs.
Customer Experience Consulting lets you engage with a dedicated team that uses patented methodologies to identify unique opportunities to improve a wide range of customer experience touch points.
Hear Tonya Fowler, Global Director, Frost & Sullivan explain why Motive was recognized with the 2013 Global Product Leadership Award in the customer experience management category.
Manage the anywhere customer experience
The Motive Customer Experience Solutions portfolio is made up of solution packages, and a consulting practice, all designed to address different, critical touch points in the relationship between communications service providers and their customers.
Extend visibility and control throughout the service delivery chain by streamlining customer care and service management operations. Reduce service support costs while delivering a superior customer experience with automated diagnostics, troubleshooting and root cause analysis. Motive offers ServiceView for Home and ServiceView for Mobile.
Network Operation Software
Obtain operation support systems (OSS) for ultra-broadband networks by taking advantage of Bell Labs-originated network operating software assets, including:
Motive Big Network Analytics
Motive Big Network Analytics (BNA) helps communications service providers capture and extract intelligence from the network and combine it with key customer data. By tapping into valuable data, you can get closer to customers, optimize the roll-out of networks and services, and be first to take advantage of new business opportunities.
Motive Machine-to-Machine (M2M)
Cost-effectively manage millions of devices and deliver a richer M2M experience with solutions that automate important aspects of service delivery operations and can scale rapidly to manage a high volume of fixed and mobile devices.
Customer Experience Consulting (CXC)
Engage with a dedicated team that uses patented methodologies to identify unique opportunities to improve the wide range of customer experience touch points within a service provider organization.
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