Motive Customer Experience Solutions

Demand for broadband services is exploding as consumers seek a richer and more personalized connected experience. But service providers’ ultra-broadband networks can’t win over every customer. And competition from new brands is making it tougher to differentiate with devices, services and pricing.

Service providers need new differentiators to remain competitive. They can stand out and succeed with customer experience solutions that make their offers simpler to buy, own and use.

 

 

Manage the anywhere customer experience

The Motive Customer Experience Solutions portfolio is made up of solution packages, and a consulting practice, all designed to address different, critical touch points in the relationship between communications service providers and their customers.

 

 

Motive ServiceView
Extend visibility and control throughout the service delivery chain by streamlining customer care and service management operations. Reduce service support costs while delivering a superior customer experience with automated diagnostics, troubleshooting and root cause analysis. Motive offers ServiceView for Home and ServiceView for Mobile.

Network Operation Software
Obtain operation support systems (OSS) for ultra-broadband networks by taking advantage of Bell Labs-originated network operating software assets, including:

Motive Big Network Analytics
Motive Big Network Analytics (BNA) helps communications service providers capture and extract intelligence from the network and combine it with key customer data. By tapping into valuable data, you can get closer to customers, optimize the roll-out of networks and services, and be first to take advantage of new business opportunities.

Motive Machine-to-Machine (M2M)
Cost-effectively manage millions of devices and deliver a richer M2M experience with solutions that automate important aspects of service delivery operations and can scale rapidly to manage a high volume of fixed and mobile devices.

Customer Experience Consulting (CXC)
Engage with a dedicated team that uses patented methodologies to identify unique opportunities to improve the wide range of customer experience touch points within a service provider organization.