Customer Experience Management
Simplify customer interactions.
Motive ServiceView for Mobile
Reduce support costs while delivering a mobile experience that inspires customers to stay loyal and spend more.
Customer Experience Analytics
Use customer insights to improve business performance.
Customer Experience Optimization
Create an experience that positively influences usage behavior.
Customer Experience Consulting
Develop a prioritized actionable plan to improve the customer experience.
Motive Analytics Overview
Managing the Connected Home Overview
Motive Fixed Mobile Convergence
What makes the customer experience great?
Manage the anywhere customer
The Alcatel-Lucent portfolio of Motive Solutions and expert services help service providers forge stronger and more valuable customer relationships. These solutions enable service providers to foster brand loyalty by building customer-focused improvements into their products and services.
With Motive Solutions, service providers can:
- Increase profitability by simplifying customer interactions Stand out and succeed by creating the simple, compelling experiences customers want.
- Improve business performance using customer insights Thrive in a complex and competitive environment with analytics and insights that strengthen customer relationships and increase customer lifetime value.
- Enhance loyalty and profitability Create an experience that positively influences usage behavior in a way that reduces the impact on the network while improving profitability
- Take action to improve the customer experience Develop a prioritized actionable plan to help your entire business improve the customer experience
Transform the customer experience
Demand for broadband services is exploding as consumers seek a richer and more personalized connected experience. But service providers’ fast and reliable networks can’t win over every customer. In addition, competition from new brands is making it tougher to differentiate with devices, services and pricing.
Service providers need new differentiators to remain competitive. Service providers can stand out and deliver a market leading customer experience by making their offers simpler to buy, own and use and Alcatel-Lucent can help.