Demand for broadband services is exploding as consumers seek a richer and more personalized connected experience. But service providers’ ultra-broadband networks can’t win over every customer. And competition from new brands is making it tougher to differentiate with devices, services and pricing.
Service providers need new differentiators to remain competitive. They can stand out and succeed with customer experience solutions that make their offers simpler to buy, own and use.
Mobile operators have a distinct advantage in optimizing customer experience. Their network contains a treasure trove of intelligence for those who know how to mine it.
Motive ServiceView for Mobile Reduce support costs while delivering a mobile experience that inspires customers to stay loyal and spend more.
Motive ServiceView for Home provides comprehensive visibility and control of home networks and connected devices to increase customer satisfaction and decrease support costs.
Customer Experience Consulting lets you engage with a dedicated team that uses patented methodologies to identify unique opportunities to improve a wide range of customer experience touch points.
Hear Tonya Fowler, Global Director, Frost & Sullivan explain why Motive was recognized with the 2013 Global Product Leadership Award in the customer experience management category.
This white paper presents the quantitative results of a customer care survey conducted by Alcatel-Lucent Consulting Services at our Motivation 2013 event.
In-browser messages provide an efficient and reliable method for communicating with subscribers on any device. This application note describes several real-world applications of our In-Browser Notification system.
Manage the anywhere customer experience
The Motive Customer Experience Solutions portfolio is made up of three solution packages and a consulting practice. Each of these components addresses critical 'touch points' in the relationship between communications service providers and their customers.
Extend visibility and control throughout the service delivery chain by streamlining customer care and service management operations. Reduce service support costs while delivering a superior customer experience with automated diagnostics, troubleshooting and root cause analysis. Motive offers ServiceView for Home and ServiceView for Mobile.
Network Operation Software
Obtain operation support systems (OSS) for ultra-broadband networks by taking advantage of Bell Labs-originated network operating software assets, including:
Motive Machine-to-Machine (M2M)
Cost-effectively manage millions of devices and deliver a richer M2M experience with solutions that automate important aspects of service delivery operations and can scale rapidly to manage a high volume of fixed and mobile devices.
Customer Experience Consulting (CXC)
Engage with a dedicated team that uses patented methodologies to identify unique opportunities to improve the wide range of customer experience touch points within a service provider organization.
Watch and learn
If a picture is worth a thousand words, what’s a video worth? Check out our series of 3-minute customer experience video explainers.