|
TELUS becomes Alcatel-Lucent’s 100th customer
for IBM Tivoli Netcool
Paris, May 27, 2008 – Alcatel-Lucent (Euronext Paris and NYSE: ALU)
announced that TELUS (TSX: T, T.A; NYSE: TU) has selected ReachView
Technologies, an Alcatel-Lucent company, to deploy IBM Tivoli Netcool software
into its network to deliver superior service and value to its customers while
positioning the company for long-term growth. With this deployment, TELUS
becomes Alcatel-Lucent’s 100th customer for the Netcool
software.
This Next Generation Service Management project enables TELUS to further
consolidate its service assurance architecture to better manage the customer
experience. The enhanced capabilities directed to customer service management
across national service offerings including data, IP, and voice, ultimately
contribute to more rapid deployment of product offerings with greater
reliability.
“TELUS is constantly seeking advantage from advances in network technology,
reliability and cost effectiveness. We selected ReachView/Alcatel-Lucent as
system integrator because of their demonstrated track record of supporting
transitions to Netcool and knowledge of service assurance processes," said
Fraser Pajak, vice president National Network Assurance for TELUS. “We are
leveraging the experience of their team to drive process improvements and
expedite our implementation. The work performed by their engineers and
consultants has been of consistently high quality.”
Alcatel-Lucent’s service assurance solution includes IBM Tivoli Netcool
software, which monitors the reliability of service delivery to customers,
tracking such key areas as network compatibility, proactively identifying and
fixing problems before they happen, and allocating additional resources to meet
sudden spikes in demand.
"Intense competition requires communications service providers to
deliver faster service creation for an enhanced user experience, while
stimulating revenue growth," said João Perez, vice president of worldwide
sales, Tivoli Software, IBM. “The 100th customer mark illustrates
the strong momentum we have made in the service assurance software market, and
the strength of our relationship with Alcatel-Lucent.”
According to independent analyst firm OSS Observer, one of the reasons IBM
became the worldwide leader in telecommunications software revenue for the
overall service assurance market in 2007 was IBM’s ability to “strengthen its
NEM [network equipment manufacturer] channel, which is driving business related
opportunities as a result of network upgrades in the broadband and IP segments
of the market. Alcatel-Lucent is the largest channel to market in the
telecommunications market.” (OSS Observer, “Service Assurance Market Overview”
by Patrick Kelly, April 2008)
Alcatel-Lucent provides a full suite of consulting and engineering services
to integrate this tool and others into a carrier or enterprise network.
“We are extremely pleased to have been selected by TELUS to support its Next
Generation Service Management project.” said Jean-Pierre Gaillat,
Alcatel-Lucent’s Vice President of global OSS/BSS and Software Integration
Professional Services Practice. “Our solutions are tailored to match each
operator’s operational and business process environment. Integrating a solution
into an operator’s network, taking into consideration existing systems, service
definitions and adapting to the carrier’s processes is a unique competency of
the combined companies.”
Alcatel-Lucent completed its acquisition of ReachView on April 3, 2008.
About TELUS
TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications company
in Canada, with $9.2 billion of annual revenue and 11.2 million customer
connections including 5.6 million wireless subscribers, 4.4 million wireline
network access lines and 1.2 million Internet subscribers. TELUS provides a
wide range of communications products and services including data, Internet
protocol (IP), voice, entertainment and video. In support of our
philosophy to give where we live, TELUS, our team members and alumni have
contributed $113 million to charitable and not-for-profit organizations and
volunteered more than 2.1 million hours of service to local communities since
2000. Eight TELUS Community Boards across Canada lead our local philanthropic
initiatives. For more information about TELUS, please visit telus.com.
|
