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Paris, November 12, 2009 — Motive, the leading provider of digital
life management solutions for fixed and mobile broadband services and an
Alcatel-Lucent company (Euronext Paris and NYSE: ALU), announced today that it
has been selected by STC (Saudi Telecom Company), the main telecommunications
carrier in Saudi Arabia, to deliver its High Speed Internet ServiceView™
solution. The Highspeed Internet ServiceView™ solution offers a unified
customer care environment providing end-to-end visibility and control of
broadband services with automated problem analysis and resolution for STC’s
network. Additionally, Alcatel-Lucent will provide STC with a complete set of
services encompassing installation, commissioning, project management and
software customization and integration.
The High Speed Internet ServiceView™ solution empowers STC customer service
representatives by providing the information and management capabilities they
need to help STC customers to quickly setup and manage new services. In
addition customer service representatives will have the ability to diagnose and
resolve High Speed Internet service issues from a single consolidated view. As
a result, it allow STC to solve a wider range of problems with end-to-end
visibility and control and dramatically improve the end-user experience by
simplifying the troubleshooting and repair processes for complex environments
and data services. The benefit is reduced customer service handling time and
increased first call resolution.
“STC has always focused on combining a superior customer experience with
innovative products and solutions,” said Eng. Maziad Al-Harbi, Saudi Telecom
General Manager, Network Services Solutions. “Alcatel-Lucent understands our
network requirements, and is uniquely qualified to help us by offering a
superior level of customer service, which is key to our success in retaining
and attracting new customers across the Kingdom of Saudi Arabia”.
“In today’s rapidly changing market, smart service providers are shifting
the battleground away from price-based competition to competition based on
providing a better, simpler customer experience to win customer loyalty.
Established operators such as STC understand that the customer experience is a
key factor for their success,” said Nicolas Bouverot, Head of Alctatel-Lucent
business in Middle East. “By deploying the Motive High Speed Internet
ServiceView™ solution, STC will go beyond reducing operational costs to manage
and deliver next-generation services that highly improve customer experience
and increase profitability”.
About Saudi Telecom
STC (Saudi Telecom) is the leading national telecommunications services
provider in the Kingdom of Saudi Arabia. STC provides four key services: Home
services which include PSTN, broadband DSL, Personal services which include
mobile telephone services and value added services, Enterprise services which
provide advanced business data solutions to enterprises and Wholesale services
that provide network services to other local operators. In the recent years STC
grew beyond its local borders and went global forming a network of business and
investments in various Gulf countries, Asia, and Africa. The company is present
in Kuwait, Bahrain, India, Indonesia, Malaysia, Turkey, and South Africa
enabling it to provide services to a bigger customer base and increasing its
total number of customers externally by studying and evaluating investment
opportunities. For more information, visit STC on the Internet:  http://www.stc.com.sa/
About Motive
Motive, an Alcatel-Lucent company, provides digital life management software
for broadband and mobile data services. Motive's software is helping wireline,
wireless, cable and satellite operators worldwide deliver a new generation of
IP-based services that seamlessly integrate voice, video and data into a
single, connected experience. With Motive products, operators can leverage one
service management platform to automate and remotely manage key customer touch
points throughout the service lifecycle, across multiple services, networks and
devices. The result is a consistent, unified experience for both end-users and
service providers that increases revenues from new and converged services,
reduces fulfillment and support costs, and drives greater customer satisfaction
and loyalty. For more information, visit Motive on the Internet: http://www.motive.com
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