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Genesys issues ‘Call for Entries’ to identify the world's
most innovative customer service organizations
San Francisco, November 18, 2009 - Genesys Telecommunications
Laboratories, an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), is now
accepting nominations for the fifth annual Customer Innovation Awards, a
program designed to recognize the world's most innovative customer service
organizations. Judged annually by more than 20 top industry analysts who
closely follow the customer service industry, the Genesys Customer Innovation
Awards are one of the most significant global assessments of state-of-the-art
advancements among organizations providing rich customer interactions and
taking an integrated approach to service customer.
Nominations for the Customer Innovation Awards will be accepted from any
organization, government agency, or educational institution until Dec. 9.
“Customer service continues to be a top priority for companies. The
Genesys Customer Innovation Awards has become an excellent showcase of
organizations that treat their contact centers as strategic opportunities,
linking customer service improvements to overall business success.
Customers, partners and employees alike look forward to the customer
service-related lessons learned when these innovative companies are showcased
at our annual G-Force events,” said Nicolas DeKouchkovsky, president,
Genesys. “Differentiating on service is how enterprises can retain
customers in today's challenging business climate.”
Customer Innovation Awards ‘Call for Entries’
Each nominee is required to email a short application to Genesys. Entries must be received
by Dec. 9;
Starting Dec. 10 and until the end of the month, Genesys will review each
application to determine how closely each nominated organization has come to
delivering excellent customer service through the innovative use of
technology. A short list of candidates will be contacted to discuss the
next steps in the judging process;
A group of eight finalists will be invited to present their customer
innovation stories in-person to an independent panel of judges in San Francisco
and Europe. These events will take place during the first quarter of
2010. The independent judging panels will include analysts from firms
such as Ovum, Forrester, Yankee Group, Opus Research, COMMFusion, McGee-Smith
Analytics and Frost & Sullivan;
All finalist companies will be honored in 2010 at a Genesys G-Force user
conference, special regional events, and via press releases or similar
announcements.
How to Apply
To nominate an organization for the 2010 Genesys Customer Innovation Awards,
simply submit a 250-500 word summary outlining how excellent customer service
is being delivered through the innovative use of technology in highly dynamic
environments, and answer these three questions:
1. How has the organization improved the overall
customer experience?
2. How has the organization used technology
innovatively to streamline and optimize customer service?
3. How has the organization used technology to
leverage contact centers and customer service more strategically?
All nominations should be sent to: press@genesyslab.com
About Genesys Telecommunications Laboratories, Inc.
Genesys is the leading provider of software to manage customer interactions
over the phone, Web and mobile devices. The Genesys software suite
connects customers with the right resources – self-service, assisted-service
and proactive outreach – to fulfill customer requests, optimize customer care
goals and efficiently use resources. Genesys software directs more than
100 million customer interactions every day for 4,000 companies and government
agencies in 80 countries. These companies and agencies can leverage their
entire organization, from the contact center to the back office, to dynamically
engage with their customers. As a result, Genesys stops customer
frustration, drives efficiency and accelerates business innovation. For more
information, go to www.genesyslab.com.
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