FOR RELEASE MONDAY FEBRUARY 12, 2001

MyVitalAgent supports DSL, cable and dial-up modem Internet access users and is available now at http://www.myvitalagent.com

SUNNYVALE, Calif. - Lucent Technologies' (NYSE: LU) VitalSoft unit today unveiled a free version of its VitalAgent™ technology for PC users to monitor their online performance. MyVitalAgent™ -- the next generation of the groundbreaking Net.Medic™ software -- gives PC users a complete view of their Internet activity connected through digital subscriber line (DSL), cable, or dial-up Internet access. MyVitalAgent is available now, free of charge at http://www.myvitalagent.com.

MyVitalAgent provides PC users complete, end-to-end network visibility-the ability to monitor the entire Internet path to determine which components are causing delays. From the MyVitalAgent dashboard, users can view specific details about their current online session, such as the connection speed, data transmission, and transaction time. This valuable information helps to identify and understand the source of performance delays, as well as discover informative trends affecting Internet usage.

"We've helped thousands of Service Providers and Enterprise customers manage the performance of their network applications through our VitalSuite™ product line," said Elvin Ambler, general manager of VitalSoft, Lucent Technologies Worldwide Services' division that produces VitalSuite. "We're now excited to provide our VitalAgent technology free of charge to help the consumer understand and take control of their Internet experience."

MyVitalAgent monitors all network transactions from the PC, through the access device (such as the dial-up modem, cable modem or DSL modem), across Internet backbones, through the Internet Service Provider (ISP), and back. Additionally, MyVitalAgent monitors the performance of popular Internet applications, such as Web, e-mail, RealAudio™, and common Internet protocols like File Transfer Protocol (FTP). When problems occur, MyVitalAgent immediately isolates and diagnoses the source and alerts the user to take action. From busy signals to bottlenecks, MyVitalAgent prescribes the appropriate remedy for resolving the issue.

Improves the Customer - Service Provider Relationship

Through the data collected by MyVitalAgent, users are better informed of the root cause of the network delay or transmission failure. From a Service Provider perspective, MyVitalAgent helps eliminate the pre-qualifying questions of a typical support call. Even more, MyVitalAgent shows users the bottleneck points beyond service provider services - alleviating the service provider as the sole source of problems.

Service Providers using VitalSuite SP (the service provider edition) can take advantage of MyVitalAgent's features to validate their level of service. Though MyVitalAgent is a stand-alone application that does not transmit the collected data beyond users desktops, service provider customers using VitalSuite SP can distribute a special version of MyVitalAgent as part of their service offering that can report back to the service provider's VitalSuite SP server.

"For our VitalSuite SP customers, leveraging the information collected from MyVitalAgent can improve their customer satisfaction ratings by validating the performance and quality of their Internet services. This translates into a higher level of service and a distinguishing value for a service provider's business," Ambler said.

VitalSuite Enterprise Also Released Today

In a separate news release issued today, Lucent Technologies' VitalSoft unit also announced the availability of VitalSuite Enterprise. A new enterprise edition of the award-winning VitalSuite performance management software helps corporate information technology (IT) professionals proactively manage, measure and improve the network, applications and business performance for enterprise data infrastructures.

Lucent Technologies Worldwide Services, the world's largest communications networking services business, designs, builds, maintains and monitors complex customer networks around the world, including next-generation wireless and optical networks. Lucent's newly integrated services business is able to meet complex needs of network providers and enterprise customers because of our unmatched breadth of networking skills, real-world experience and global scale. With some 33,000 service employees in 67 countries, Lucent is the only provider with a full portfolio of network planning, engineering, integration, maintenance and management capabilities worldwide to address our customers' growing requirements.

The VitalSoft division of Lucent Worldwide Services offers both service providers and enterprises award-winning software products for managing the IP infrastructure, specifically network elements, network services, IP addresses, and the performance of applications. The VitalSuite family, VitalQIP and VitalAccess products form the VitalSoft software division of Lucent Worldwide Services. For more information on the VitalSuite product family, visit http://www.vitalsuite.com. Additional information about VitalQIP and VitalAccess is available on the Web at: http://www.qip.lucent.com.

Lucent Technologies, headquartered in Murray Hill, N.J., USA, designs and delivers the systems, software, silicon and services for next-generation communications networks for service providers and enterprises. Backed by the research and development of Bell Labs, Lucent focuses on high-growth areas such as optical and wireless networks; Internet infrastructure; communications software; communications semiconductors and optoelectronics; Web-based enterprise solutions that link private and public networks; and professional network design and consulting services. For more information on Lucent Technologies, visit its Web site at http://www.lucent.com. # # #

MyVitalAgent, VitalAgent, Net.Medic, and VitalSuite are trademarks, and VitalAnalysis and VitalHelp are registered trademarks of Lucent Technologies. All other brand and product names are trademarks or registered trademarks of their respective holders.

For more information, reporters may contact:

Todd Koch
Lucent Technologies
908-582-3400
Email:mediarelations@lucent.com

Pete Settles
Lucent Technologies
908-559-6419 office
908-963-1130 mobile
Email:psettles@lucent.com