Alcatel-Lucent OmniTouch Unified Communication is a suite of next-generation IP-based unified communications applications for enterprises. The suite is based on four unified communications applications - My Teamwork, My Messaging, My Phone and My Assistant -- that allow users to tailor, control and manage calls, messages, directories, collaborative work tools and information from any location using any device and any software interface.
This powerful server-based suite is designed to optimize business communication, enabling communication tools and applications to work together seamlessly. The solution improves human interaction and increases productivity by allowing employees to access information and business tools using any device, regardless of the location.
Alcatel-Lucent OmniTouch Unified Communication is the first unified communications solution available worldwide that implements the latest Internet technologies (XML/SOAP, SIP and VXML). The use of these technologies minimizes capital expenditures by integrating communication functions with Web services in a simple and cost-effective way, while providing knowledge workers with a richer, more personalized communication environment within the context of their business.
Future proof: Alcatel-Lucent's solution leverages existing investments, minimizes integration costs and is future-proof: it is compatible with today's and tomorrow's IP multimedia communication networks.
Multi-interface: The suite enables users to choose the interface they want for accessing applications and resources, encouraging user acceptance of the product and minimizing training costs. The interface can be a Web browser, mobile phone, wireless PDA, OutlookT, Lotus NotesT, Outlook Web AccessT, iNotesT or any kind of phone for voice access.
Business process continuity: The software delivers business process continuity for mobile professionals by providing users with targeted information within their business context, helping them make critical decisions.Competitiveness: By providing the most advanced communications applications, accessible on any device, Alcatel-Lucent OmniTouch Unified Communication helps businesses to be more competitive in the age of the borderless enterprise.
Open Standards : Applications for this system were built using open software standards including: eXtensible Mark-up Language (XML), Voice eXtensible Mark-up Language (Voice XML), Service Oriented Architecture Protocol (SOAP), Web Services Description Language (WSDL) and Session Initiation Protocol (SIP).
Integration with existing resources: The suite is easy to integrate with existing corporate resources and applications such as: corporate mail servers (e.g., Microsoft Exchange/OutlookT, Lotus Domino/NotesT); PBXs; portals (e.g., IBM Websphere PortalT, Microsoft SharePointT PortalT, BEA WebLogicT); business applications (e.g., CRM, ERP); directories and databases.
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