Integrated Public Safety Answering Points

In every emergency call situation, time is crucial. Being in the right place with the right resources as fast as possible saves lives, reduces suffering and minimizes property losses. Maximizing the cooperation between all public safety resources in a country or region is needed through a single emergency call number that also enables localization of the caller. With advanced decision tools and resource coordination, emergency actions will be faster and more accurate. Efficiency and reliability will increase and this contributes to better use of operating costs

• This solution enables management of single number emergency call (911 or E112) dialed on all public telecommunication networks. Any citizen should be able to reach emergency services when dialing 112, either from their fixed or from their mobile phone. To help emergency services find accident victims of emergencies, who may not be able to speak or do not know where they are exactly, the Telecom Obligations more and more require to ensure that telephone operators, both fixed and mobile, make available emergency services information as to the location of the caller through 911 (North America) or E112 (Europe)

Economic Benefits

• Comply with Officials emergency communications Regulations / obligations /requirements
• Increase overall efficiency and reliability of the first responder emergency system
• Reduce operational costs

Deployment, Management, End-User Benefits

• Offer single numbering for emergency calls
• Fast and accurate identification and location of the caller with data synchronization on digital maps
• Increase time responsiveness for emergencies operation
• Enable nation wide control and supervision 
• Monitoring / coordinating workforce on the ground with central dispatchers assisted with Geographical Information System (GIS) and resource management systems
• Increase overall operation safety
• Increase first responder network reliability
• Dispatch call to the right organization (Police, Fire, Medical)
• Country wide 24/7 guarantee service security
• Potential savings of 10 minutes in Emergency response
• 2500 lives saved in Europe when the E112 number will be fully deployed

Implementing the Integrated Public Safety Answering Points solution will need the provisioning of E112 / 911 (emergency number) routing and switching features in the public telecom networks, either fixed or mobile. PSAPs (Public Safety Answering Points) are also installed in different locations of a country.

The Integrated Public Safety Answering Points solution will integrate a vast range of communication technologies such as IP-PBX & CTI, call centers, ASD (Automatic Call Distribution), Land Mobile Radios (LMR) gateways, Location Based Services (LBS). Associate technologies can also be managed:  Automatic Vehicle and Person Location (AVL / APL), video CTA, RFID access control etc.