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Corporate

Worldwide Office Contacts

How to Buy

For purchasing products, solutions and services, contact an Alcatel-Lucent sales representative.

Find a Partner

Become or buy from an Alcatel-Lucent business partner:

Technical Support

For emergency outage situations or technical support in the United States or Canada please dial 1-866-582-3688. For all other countries, please Contact Support.

Customer Support

You will find literature and other related assets for products and solutions in the Related Materials lists on specific pages in our Products and Solutions catalogs.

Technical support, documentation and training for Alcatel-Lucent’s portfolio of products and solutions may be found on our Support Portal.

For assistance with the Support Portal, including inability to access:

  • Inside the U.S. and Canada: 1-866-582-3688, prompt 7.
  • Outside the U.S.: 1-630-224-9000
  • Via e-mail: iCare@alcatel-lucent.com

For assistance with Alcatel-Lucent product training login IDs/classes, or other questions regarding Alcatel-Lucent University:

  • Americas: 1-888-582-3688 or 1-770-750-5924
  • EMEA: 33 2 9604 8888 or 49 711821 37563
  • APAC: 612 8306 6661
  • Via e-mail: alu.univ@alcatel-lucent.com

For assistance with registration, collaboration workspace and web access for these areas:

For assistance with Order Management web navigation, entitlements (order status, pricing, etc.) and web site troubleshooting:

  • Inside the U.S.: 1-877-894-4647
  • Outside the U.S.: 1-630-224-9114

Phones Support

Are you looking for Alcatel or Lucent mobile, residential, or business telephones?

Some telephones still carry the legacy brand names "Alcatel" or "Lucent," but are no longer sold or supported by Alcatel-Lucent.

The companies listed here can help you with ongoing support for your Alcatel, Alcatel ONETOUCH, or Lucent branded phone. Please contact them directly.

Alcatel onetouch® smartphones and feature phones Service and support

Alcatel brand residential phones Service and support

Alcatel brand business phones Service and support

Lucent and AT&T brand residential telephones
Online service and support or call 1-800-222-3111.

Compliance Hotline

For suspected violations of company policy or the law, Alcatel-Lucent employees, customers, contractors and members of the public have several options for reporting:

Contact the Compliance Hotline via telephone at:

  • +1-908-582-0183
  • U.S. and Canada only: +1-888-267-7732
  • Text telephone for the hearing impaired: +1-972-249-0343
  • Report incidents online through a secure, third-party web site.

Local laws may limit the types of matters for which the Hotline and web site may be used in certain countries. Regardless of location, persons wishing to report a suspected violation of law or policy may do so by e-mail to compliancehotline@alcatel-lucent.com.

All information provided is kept confidential consistent with laws and company policies. Alcatel-Lucent has a strict non-retaliation policy. There will be no reprisal against any person who reports, in good faith, a suspected violation of company policy or law.