Alcatel-Lucent welcomes your questions and comments.
Please feel free to contact us at any time at:
By mail: Finance@alcatel-lucent.com
By phone: +1-908-582-6173 (US Office)
0800 354 354 (toll-free for investors within France)
If you have questions about the exchange of your Lucent common stock for Alcatel-Lucent ADSs, please call JPMorgan Chase Bank N.A. at
1-866-701-1815 (within the U.S.)
1-651-453-2128 (outside the U.S. and Canada).
You may also write to them at:
JPMorgan Chase Bank N.A.
1110 Centre Pointe Curve, Suite 101
Mendota Heights, MN 55120-4100
For general information and any non-exchange related questions about your account, please contact JPMorgan Chase Bank N.A. at:
+1 888-582-3686 (toll-free within the U.S., Canada or Puerto Rico)
+1 651-453-2128 (international from outside the U.S.)
Access Shareowner Account Online
Access JP Morgan’s stock transfer website at www.adr.com/shareholder. Registered shareowners may view their account balance, transaction history, execute transactions, download transfer instructions and change their address.
Depositary Bank for Registered Ordinary Shares
If you have questions about your Alcatel-Lucent ordinary shares, please contact our representative BNP Paribas Securities Services (located in Pantin, France) either by:
Internet website: https://planetshares.bnpparibas.com/ (available in 6 languages*). Access to Planetshares requires the use of access codes.
Phone (via our call center i - 7 languages available **):
- +33 1 57 43 35 35
- fax: +33 1 55 77 36 69
The Call center is open from 8:45 a.m. to 6:00 p.m., Paris time, Monday through Friday, except for Bank Holidays (your access code will be requested). The execution of transactions can be made over the phone (only French and English languages available) from 9:00 a.m to 5:30 p.m (your access code will be requested as well).
Email: firstname.lastname@example.org (answer in 2 languages available: French / English)
BNP PARIBAS SECURITIES SERVICES
Global Corporate Trust
Service Actionnaires ALCATEL-LUCENT
Grands Moulins de Pantin
9 rue du Débarcadère
93 761 PANTIN CEDEX
* French, English, Spanish, Italian, German, Portuguese
** French, English, Spanish, Italian, German, Portuguese, Dutch